Issues sending or reading messages

Browser issue

Not being able to click to open or send messages on the site is a browser issue which can be easily fixed.

Ensure that you are using the most up to date version of Mozilla Firefox or Google Chrome and clear your cookies regularly.

Send button not visible

If you open the pop up message box, type your message, but you can't see the " Send" button, this is because your screen is really zoomed in. 

To zoom out the screen and be able to see the " Send" button, you can either use the keyboard, press CTRL+MINUS sign (-) or if you have a mouse with a wheel, hold down the CTRL key, and then scroll the wheel to zoom in or out.

Send button greyed out

If you open the pop-up message box and copy and paste the message using the mouse you will notice that the “Send” button will remain greyed out. This is due to the system not recognising the message that has been added. To fix this issue, paste your message using the shortcut “CTRL+V”