Why is my photo/description not appearing on the website?

At Roomgo, your safety is our top priority. This means we do everything we can to ensure all photos and descriptions are reviewed and checked before being published on the website. This process is called “moderation” and our team work 7 days a week to ensure our website is safe for all our members. 

How does it work?

When you post or edit your photo/description, it’s temporarily removed from the search results so that we can check it and ensure it meets our standards, terms and conditions. Once this process is completed, your content is automatically released and will be visible to other members on their search page. 

If for any reason, your photo or description doesn’t meet our terms and conditions, we’ll email you and let you know why your content wasn’t approved. 

Our moderation process generally takes less than 24 hours, however you can start your search as soon as you post your profile/advert!